Contact Support

📋 Basic Information:
- Your Optiverse account email
- Organization name
- Subscription plan level
- Time zone for scheduling calls

🔍 Issue Details:
- Exact error messages (screenshots help!)
- Meeting ID or URL where issue occurred
- Steps you took before the issue
- Browser/device information
- Time and date when issue started

✅ Good: "HubSpot integration not syncing meeting notes"
❌ Poor: "Help me"

✅ Good: "Meeting transcription missing for meeting ID 12345"
❌ Poor: "Transcription broken"

✅ Good: "Unable to export meeting data to PDF format"
❌ Poor: "Export not working"

Subject: [Clear description of issue]

Hi Optiverse Support Team,

ISSUE SUMMARY:
[Brief description of what's happening]

STEPS TO REPRODUCE:
1. [First step]
2. [Second step]
3. [Issue occurs here]

EXPECTED BEHAVIOR:
[What should happen]

ACTUAL BEHAVIOR:
[What actually happens]

ENVIRONMENT:
- Browser: [Chrome 91, Firefox 89, etc.]
- Operating System: [Windows 10, macOS 11, etc.]
- Meeting Platform: [Google Meet, Zoom, etc.]
- Account Type: [Free, Pro, Enterprise]

ADDITIONAL INFORMATION:
[Screenshots, error messages, logs]

Thank you for your help!
[Your Name]